If the sound on your player keeps breaking up, there is either a lot of Internet congestion between you and the server (in which case you should try back later), or your connection bandwidth isn’t high enough. In Windows, you can check your connection speed by clicking on the modem icon in your system tray (lower right hand part of your screen) while you’re connected. If it’s lower than 40K, you’ll have problems viewing the webcast: try listening to the audio-only version of the webcast. You can also try disconnecting and connecting again, or contacting your Internet Service Provider (ISP) for help.
Not sure if your computer is set up to view a HealthCast? For technical support on this or other issues:
- Contact us by email with any comments, problems, suggestions.
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Call the kaisernetwork.org Help Desk at 202-347-5270.
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