If you only get this error message occasionally, the problem may simply be that network traffic is too heavy at the moment. If the problem persists, however, it is likely that your modem speed and/or your Internet service provider's (ISP) connection speed are not quite sufficient to handle the streamed media signal. If you believe it is your ISP’s connection speed, you should contact them directly. Another possible reason you may receive this error message is that the software "driver" for your sound card needs updating. If you suspect this may be the case, visit the website of the maker of your sound card to see if an updated driver is available.
Not sure if your computer is set up to view a HealthCast? For technical support on this or other issues:
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